Do you only work with law firms?
Yes. Law Ops Forge works exclusively with law firms. Because legal intake is all we do, our specialists understand legal terminology, lead qualification, case-type nuance, and the empathy a caller in a stressful situation needs — instead of generic, scripted customer service.
Are your intake agents trained specifically on legal intake?
Yes. Every agent completes our legal intake curriculum covering empathy, qualification, objection handling, and your firm's specific playbook, then receives ongoing one-on-one coaching and call scoring. We place trained specialists, not just staff.
How fast can you get an intake team up and running?
Most firms launch within two to three weeks. We begin with a discovery and intake audit, configure your tools, build your scripts, and train your dedicated team before going live — so the transition is seamless for your clients.
What are Google Local Services Ads, and do you manage them?
Google Local Services Ads (the "Google Screened" units at the very top of legal searches) let law firms appear above traditional ads and pay per qualified lead. Law Ops Forge manages setup, the Google Screened verification, budgets and bidding, lead disputes, and the review pipeline that keeps your firm ranking and trusted.
Can you cover after-hours, weekends, and overflow calls?
Yes. We provide 24/7/365 coverage including nights, weekends, holidays, and overflow during peak campaigns — so a potential client never reaches voicemail and never has a reason to call the next firm on the list.
Do we have to replace our current phone system or CRM?
No. We integrate with the tools you already use — your CRM, phone system, and intake software — and only recommend changes where they remove friction. Our technology team can also build custom integrations, dashboards, and automations around your existing stack.
How do you protect client confidentiality and data?
Confidentiality is built into our training and our tools. Agents are trained on handling sensitive legal information, access is controlled, and we operate within secure, monitored systems so your clients' information stays protected.
What is a Fractional COO, and how is it different from your consulting?
A Fractional COO is an experienced operations executive who runs the business side of your firm part-time, on a retained basis — owning intake, team structure, systems and SOPs, technology, and your key numbers. Where our Private Consulting advises the owner from the outside month to month, a Fractional COO embeds in the firm and manages operations to outcomes — giving you COO-level leadership without the cost, ramp-up, or risk of a full-time hire.