Real Live Transparency on Every Call to Your Firm
What you can see, and when
Transparency is not a report. It is being able to check anything, at the moment you want to check it.
A summary of every call
After each call you get a clear summary: who called, the type of matter, whether it qualified against your criteria, what was booked, and the next step. Emailed to you within minutes of the call if you would like them, and written into your CRM either way.
Urgent matters flagged immediately
An arrest in progress, a hearing tomorrow, a caller in danger. Your escalation rules decide what counts as urgent and who hears about it, by live transfer, text and email, so the right attorney knows while it still matters.
Live performance reporting
Answer rate, speed to answer, qualification rate, consultations booked and lead source, on a dashboard our own developers build around your firm. Check it daily, hourly or not at all. It is always current.
Recordings and transcripts
Every call is recorded and transcribed. Listen back or read the transcript whenever you need to. If a caller disputes what they were told, or you want to hear how a difficult call was handled, it is there.
Every filtered call, with the reason
Spam, robocalls, silent calls, hang ups and wrong numbers are filtered out and never counted toward your volume. You can see each one and why it was filtered, so you never have to wonder whether a real client was thrown away or a real call left off your bill.
Your team’s quality scores
You know which specialists are on your team, that they passed your firm’s test, and how their calls are scoring now. Quality is a number you can check, not a promise you have to take on faith.
Why we built it this way
If your intake partner can hide the details, sooner or later something gets hidden. We would rather you could see everything.
Firms that come to us from other providers tell the same story. They were paying for answered calls, but they could not tell how many calls came in, how many were real, how long people waited, or why so few enquiries turned into consultations. The monthly report said everything was fine. The signed cases said otherwise.
Real transparency fixes that because it changes who holds the facts. When you can open the dashboard and see this morning’s calls, hear the recording, and read the summary, nobody has to argue about what happened. If something is wrong, you spot it the same day and your team lead fixes it the same week.
It also keeps our pricing honest. We price by your firm’s call volume, not by the minute, and spam is never counted. Because you can see every call and every filtered call yourself, you can check the number you are paying for. See how we price.
What typical outsourced intake shows you, and what we show you
| Typical answering service | Law Ops Forge | |
|---|---|---|
| After each call | A message, sometimes | A full summary, a recording, a transcript and a CRM record |
| Urgent matters | Wait for the message | Flagged immediately under your rules |
| Performance | A monthly PDF | A live dashboard, always current |
| Spam and robocalls | Answered and billed | Filtered, shown to you, never billed |
| Who answered | Unknown | Your named team, with their scores |
| What you pay for | Minutes you cannot verify | Call volume you can see and check |
Questions about transparency
How quickly do I hear about a call?
Urgent matters reach you while the caller is still on the line, by live transfer, text and email. If you want email summaries, each one reaches you within minutes of the call ending. Either way the call is logged in your CRM at the same time, so your team can pick it up straight away.
Do I need to log into another system?
No. Summaries can come to your email and every call is written into the CRM you already use. The live dashboard is there when you want the bigger picture, but nothing depends on you opening it.
Can I see the calls you filtered out as spam?
Yes. Every filtered call is listed with the reason it was filtered. If you ever think a genuine caller was caught, tell us and we will review it and adjust the filter.
Who owns the call data?
Your firm does. Caller information is used only to deliver your service, access is limited to your team, and every access is recorded. The detail is on our confidentiality page.
Stop wondering what happens to your calls.
Book a short demo and we will show you exactly what you would see, call by call, from the first day.